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Frequently Asked Questions
What is the lead time for orders?
Common samples for which we have components usually take about 7-10 days to finish. For bulk orders, it may need 35-40 days to prepare the first shipment.
Can products be customized with our logo or brand?
Yes, we are professional OEM/ODM suppliers. We can manufacture products with your branding, provided that a written authorization is submitted.
How is product quality ensured before shipping?
Each product undergoes rigorous testing before dispatch. We also provide photos of the goods and packaging for your confirmation prior to shipping.
What payment methods do you accept?
We generally accept payment via T/T and Western Union. Specific payment terms are confirmed during the order conclusion process.
Do you accept small order quantities?
Yes, we serve all customers regardless of order size. No matter the quantity, we aim to provide high-quality service and quick response.
Which certifications have your products obtained?
Our products have achieved various international certifications including CE, TUV, UL, PSE, KC, SAA, ROSH, ISO9001:2015, and ISO14001:2015.
Vivi Auto Accessories
